X17 Customer Services Agents Workplace Readiness Programme in Gauteng

Deadline: 3rd January 2025

Momentum invites dynamic and passionate individuals to apply for their Customer Services Agent Positions as part of the Workplace Readiness Programme. This is an exciting opportunity for unemployed individuals to gain valuable workplace experience and kickstart a career in the health and insurance industry.

Position Overview

• Job Title: Customer Services Agents (17 Positions)
• Reference Number: MMH240130-2
• Job Type: Temporary (6-Month Programme)
• Role Family: Client Services
• Location: Centurion, Gauteng
• Closing Date: 3 January 2025

Programme Purpose

Are you unemployed and living in the Centurion area? This Workplace Readiness Programme is designed to help you unlock your potential and gain practical, on-the-job experience.

The 6-month programme focuses on preparing young talent for the workplace by providing hands-on experience, training, and development. While successful completion of the programme does not guarantee full-time employment, it equips participants with the skills and knowledge to enhance their career prospects in the medical aid administration and insurance industry.

Key Role Responsibilities

As a Customer Services Agent, you will:

Internal Processes

• Engage with clients and intermediaries in a professional manner to resolve queries within agreed service levels.
• Take ownership of client complaints and ensure timely and effective resolution.
• Provide clients with accurate information and documentation as needed.
• Update client information accurately in the relevant systems.
• Complete all administrative and reporting tasks within agreed timeframes.
• Comply with all legislative and compliance requirements during the service process.
• Identify and report system or process failures to improve client experience.

Client Interaction

• Investigate and resolve client queries promptly.
• Escalate complex queries to the appropriate departments or stakeholders.
• Provide accurate advice to clients to ensure appropriate after-sales service.
• Maintain strong relationships with clients and stakeholders.
• Deliver reports on service delivery against targets and service agreements.

Teamwork and Personal Development

• Build productive relationships with peers and stakeholders.
• Embrace and contribute to change initiatives.
• Continuously improve knowledge of the industry, legislation, and professional standards.
• Take ownership of personal career development.

Financial Responsibilities

• Contribute to financial planning and cost-effective practices.
• Provide input into risk identification and communicate recommendations effectively.

Requirements

To be considered for this opportunity, applicants must meet the following criteria:

• Matric (Grade 12) Certificate.
• Passed Mathematics (minimum 40%) or Mathematical Literacy (minimum 60%).
• Passed English and another South African language (minimum 50%).
• Computer literacy is advantageous.
• Reside within a 20 km radius of the Momentum Meersig offices in Centurion, Gauteng.
• Unemployed and available to commit to the 6-month programme.
• People with disabilities are strongly encouraged to apply.
• Submit certified copies of your Matric Certificate and ID (not older than 3 months).

Competencies Required

• Attention to detail and ability to work under pressure.
• Strong communication skills and a client-centric approach.
• Problem-solving skills and adaptability.
• Collaboration and inclusiveness in a team environment.
• Self-management and a results-driven attitude.

How to Apply

Ready to take the next step in your career? Apply now for the Customer Services Agent positions at Momentum through the provided application link.

Application Deadline: 3 January 2025

This is your chance to gain invaluable experience, build your career, and contribute to Momentum Health Solutions’ industry-leading services. Don’t miss this opportunity!