Permanent Call Centre Agent Vacancies at SASSA | Apply with Matric

Deadline: 7th January 2025

The South African Social Security Agency (SASSA) is inviting applications from suitably qualified individuals to fill permanent Call Centre Agent positions at their Head Office in Pretoria. This is a great opportunity to contribute to customer support and service excellence at SASSA. Applications close on 7th January 2025.

Job Details

• Position Title: Call Centre Agent
• Salary: R202,233 – R235,611 per annum (excluding benefits)
• Location: SASSA Head Office, Pretoria
• Reference Number: SAS 12/12/202418

Minimum Requirements

Educational Qualifications:

• Senior Certificate (NQF Level 4)

Experience:

• 0–1 years of relevant experience

Skills and Knowledge:

• Computer literacy is essential.
• Knowledge of:
  • SOCPEN (Social Pensions System).
  • Legislation, policy, procedures, and standards related to the Social Assistance Act and the SASSA Act.
  • Social Assistance delegations and procedures.
  • Organizational structures and arrangements.

Key Responsibilities

As a Call Centre Agent, your responsibilities will include:

Call Handling:

• Receiving and making calls to assist clients.
• Capturing details of incoming calls in the Customer Care Application System.
• Investigating and providing feedback on queries.

Customer Support:

• Monitoring and following up on client requests forwarded to relevant departments or managers.
• Handling and resolving email inquiries.
• Providing customer education on services and processes.
• Directing calls to appropriate officials to ensure client needs are addressed effectively.

Data Management:

• Updating client information on the Integrated Customer Care Application.

Application Process

How to Apply:

Applications must be submitted using the new Z83 application form, which can be downloaded here. Ensure the form is fully completed, signed, and accompanied by:

1. A comprehensive Curriculum Vitae (CV).

Note: Incomplete applications will result in disqualification.

Submission Location:

Hand-deliver applications to:
501 Prodinsa Building, SASSA Head Office
Corner Steve Biko and Pretorius Street, Pretoria, 0083

Additional Information

• Download the SASSA Vacancies Advert
• Download the New Z83 Application Form

Contact for Enquiries

• Contact Person: Ms. Phindile Mathevula
• Phone Number: 012 400 2150

Closing Date

• Application Deadline: 7th January 2025

Take this opportunity to join SASSA and make a meaningful impact in providing support to clients. Apply today!